In any industry that requires you to deal with the public, you can sometimes get things wrong. Maybe you are a little too irritable on a particular day. Maybe you’ve already dealt with unreasonable people too often. Maybe you just snap back a little too hard when someone snaps at you.
No matter the reason, it’s not good business and worse, it’s not good human relations. Whenever it happens to me, I always feel badly. I want to turn back the clock, attempt to make it right.
Apologize.
Public relations is not an easy thing, but human relations are even tougher. Today I’m taking a deep breath. I’m sending an apology out into the universe. I’m going to strive to be better, more patient, more forgiving and understanding.
More than being a good bookseller, I want to be a good human. I’ll keep working on it.
The Next Chapter Books and Art 